Medina-Borja, Alexandra

member of

Alpha Pi Mu, Industrial Engineering Honor Society Member
American Society for Quality Control Senior Member
American Society of Engineering Education (ASEE) Member
Institute for Operational Research and Management of Sciences (INFORMS) Member
Institute of Industrial Engineers (IIE) Senior Member
System Dynamics Society Member

selected publications

academic article
- Modeling social services performance: a four-stage DEA approach to evaluate fundraising efficiency, capacity building, service quality, and effectiveness in the nonprofit sector. Annals of Operations Research. 221:285-307. 2014
- Customer's coping with interpersonal conflicts in intra and inter-cultural service encounters. AMS Review. 1-11. 2013
- Universal healthcare: key behavioural factors affecting providers’ and recipients’ value propositions: a structural causal model of the Puerto Rico experience. International Journal Behavioural and Healthcare Research. 3:25-45. 2012
- Integrating, Excel, Access, and Visual BASIC to Deploy Performance Measurement and Evaluation at the American Red Cross. Interfaces, Special Issue, Spreadsheet Applications of Management Science and Operations Research. 2008
- A Conceptual Framework to Evaluate Performance of Nonprofit Social Service Organizations. International Journal of Technology Management. 37:147-161. 2007
- Large Scale data envelopment analysis (DEA) implementation: a strategic performance management approach. Journal of the Operational Research Society. 1-15. 2007
- The Use of Focus Groups for Minority Engineering Program Assessment . Journal of Engineering Education. 1999
article
book
- Performance Measurement: The Development of Outcome Objectives for Biomedical Services: A Manual. American Red Cross. 1998
- Performance Measurement: The Development of Outcome Objectives for International Serives. Falls Church, VA: American Red Cross. 1997
- Performance Measurement: The Development of Outcome Objectives for Armed Forces Emergency Services. Falls Church, Va: American Red Cross. 1996
chapter
- Activity Based Costing and Activity Based Management. Capital Investment Analysis for Engineering & Managment. Ed. Canada, John R.. Prentice Hall and Instructor Solutions Manual. 2004
conference paper
- Measuring Multicultural Sensitivity: The Case Study of the REU Program at UPRM. Proceedings of the Annual American Society of Engineering Education Conference, Atlanta, GA. 2013
- Service Performance Evaluation using Fuzzy Semantic Extraction of On-line Reviews. Proceedings of the 2013 IEEE International Conference on Industrial Engineering and Engineering Management, Bangkok, Thailand. 2013
- A multi-agent framework for the co-evolution of social service delivery networks and population dynamics. Proceedings of the 2012 Industrial and Systems Engineering Research Conference, Orlando, Fl. 2012
- Computational evaluation of social service network dynamics using window analysis. Proceedings of the 2012 Industrial and Systems Engineering Research Conference, Orlando, Fl. 2012
- Depicting the Influence of Socio-economic Factors on Service Delivery: Modeling Population Dynamics on a Spatially Distributed Service Network. Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management, Hong Kong, HK. 2012
- Educating the Culturally-Sensitive Industrial Engineer. Proceedings of the 2012 Industrial and Systems Engineering Research Conference, Orlando, Fl. 2012
- Uncovering Complex Relationships in System Dynamics Modeling: Exploring the Use of CHAID. Proceedings of the 2012 Industrial and Systems Engineering Research Conference, Orlando, Fl. 2012
- Eliciting Rules of Behavior in Organizational Re-Design for Social Services. Proceedings of the 2011 Industrial Engineering Research Conference, Reno, NV. 2011
- Service Encounters: An Inter-Disciplinary Research Agenda. Proceedings of the 2011 Frontiers in Service Conference, Columbus, OH. 2011
- Hofstede's Cultural Dimensions and Inter-cultural Service Encounters: behavioral considerations in service system design. Proceedings of the 2010 Industrial Engineering Research Conference, Cancun, MX. 2010
- Service Performance Measurement from Owner-Manager Point of View: a tale of three services. Proceedings of the 2010 Industrial Engineering Research Conference, Cancun, MX. 2010
- Understanding the Role of Victim's Non-Discretionary Factor in Hurricane Evacuation Dynamics. Proceeding of the 27th International System Dynamics Conference, Albuquerque, New Mexico. 2009
- Forecasting insurance sales: An appreciative inquire approach to elicit expert judgment on influencing factors. Proceedings of the 2008 Industrial Engineering Research Conference, Vancouver, Canada. 2008
- Please, No PowerPoint! Teaching Strategies that Work and those that do not in Engineering Education. Proceedings of the 24th Annual Engineering Education Conference, Honolulu, Hawaii. 2007
- Uncovering Relationship in System Dynamics Modeling Using CHAID and CART. Proceeding of the 2008 International Conference of the System Dynamics Society, Bosto, MA. 2007
- Large Scale DEA Implementation: a case study in social services. Proceedings of the 8th European Workshop of Productivity and Efficiency Analysis, Oviedo, Spain. 2003
- Expansion of a Fuzzy Clustering Strategy for Multivariate Regression Analysis of Efficiency Performance. Proceedings of the 4th International Conference on Statistical Data Analysis Based on the L1-Norm and Related Methods, Neuchatel, Switzerland. 2002
- A Methodology to Evaluate Outcome Performance in Social Services and Government Agencies. Proceedings of 55th Annual Quality Congress of the American Society for Quality. 2001
patent
- Performance Measurement and Evaluation System (PENDING) 2008

presentations

principal investigator on

co-principal investigator on

reviewer of

IIE Transactions (Journal)
Service Science (Journal)

organizer of event

NSF Workshop: Models of Intercultural Service Encounters: Drafting a Research Agenda 2009 -

professional service activities

National Science Foundation (NSF) Cognizant Program Officer 2013 -
National Science Foundation (NSF) Program Director, Evaluation & Assessment 2012 -
National Science Foundation (NSF) Interim Head, Evaluation & Assessment Capability Section 2012 -
Universidade Federal Sao Carlos, Sao Paulo,Brazil Teacher Assistant 1998 -
Virginia Tech, The Performance Center Graduate Research Assistant 1997 -
EMDAGRO S.A, Guatemala Automation of distribution and cost accounting system
INFORMS Student Chapter Founder and Faculty Advisor
Laboratorios LABIS de El Salvador, SA Manufacturer of Veterinary Medicines
Department of Industrial Engineering Co-Director - International Service Systems Engineering Lab (ISSER) 2006 - 2012
UPR Central Administration Executive Coordinator UPR's Strategic Plan Implementation 2008 - 2009
Academic Affairs Committee Member 2006 - 2008
Virginia Polytechnic Institute and State University Adjunct Professor 2003 - 2005
American Red Cross Manager, Operations Research and Analysis 2001 - 2005
American Red Cross Senior Research Associate 2001 - 2005
Labis de Honduras S de R. L. (Pharmaceutical Products Distribution) General Manager 2000 - 2001
Virginia Polytechnic Institute and State University Graduate Teaching Assistant 1996 - 1999
United Nations/International Trade Cente eUNCTAD Quality Management and Product Development Expert 1990 - 1994

education and training

Ph.D., Virginia Polytechnic Institute and State University , Industrial and Systems Engineering, Dissertation: A Non-Parametric Approach To Evaluate The Performance Of Social Service Organizations 2002
M.S. in Master of Engineering Administration, Virginia Polytechnic Institute and State University 1995
B.S. in Production Engineering, Universidade Federal Sao Carlos, Sao Paulo,Brazil , Minor: Materials Engineering 1989

credentials

Certified Quality Manager, American Society for Quality, 2001

awards and honors

Best Paper Award, conferred by American Society of Engineering Education (ASEE), 2013
Service Science Section Best Paper Award, 3rd Place, conferred by INFORMS, 2012
College of Engineering Outstanding Faculty Award, 2011
Best Paper Award, conferred by American Society of Business and Behavioral Sciences (ASBBS), 2009
College of Engineering Outstanding Faculty Award, 2008
Goodeve Medal, conferred by British Operational Research Society, 2008
College of Engineering Outstanding Faculty Award, 2007
American Productivity & Quality Center (APQC): Performance measurement system ant the American Red Cross selected as best practice in the United States, 2005
Tiffany Award for Employee Excellence, conferred by American Red Cross, 2005
Spirit of Excellence Award, 2004
International Freund Scholarship, conferred by American Society for Quality (ASQ), 1999

full name

Alexandra Medina Borja

VIVO

Medina-Borja, Alexandra

Positions

Affiliation

member of

Publications

selected publications

academic article

article

book

chapter

conference paper

patent

presentations

invited talk

presentation

Research

principal investigator on

co-principal investigator on

Service

reviewer of

organizer of event

professional service activities

Background

education and training

credentials

awards and honors

Contact

full name