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Pasupathy, K.

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Publications

selected publications

• academic article

  • Integrating, Excel, Access, and Visual BASIC to Deploy Performance Measurement and Evaluation at the American Red Cross.  Interfaces, Special Issue, Spreadsheet Applications of Management Science and Operations Research.  2008
  • Large Scale data envelopment analysis (DEA) implementation: a strategic performance management approach.  Journal of the Operational Research Society.  1-15. 2007

• conference paper

  • Uncovering Complex Relationships in System Dynamics Modeling: Exploring the Use of CHAID.  Proceedings of the 2012 Industrial and Systems Engineering Research Conference, Orlando, Fl. 2012
  • Uncovering Relationship in System Dynamics Modeling Using CHAID and CART.  Proceeding of the 2008 International Conference of the System Dynamics Society, Bosto, MA. 2007
  • Large Scale DEA Implementation: a case study in social services.  Proceedings of the 8th European Workshop of Productivity and Efficiency Analysis, Oviedo, Spain. 2003

• patent

  • Performance Measurement and Evaluation System (PENDING) 2008

presentations

• invited talk

  • Modeling Inter-Cultural Service Encounters, Collaborator, INFORMS Annual Meeting 2010
  • Uncovering Complex relationships in service operations , Collaborator, INFORMS, San Francisco 2005
  • Managing Data, Software and Returns to Scale: A Tale of Real-life DEA Implementation, Collaborator, INFORMS/CORS International Meeting 2004

• presentation

  • The Service Delivery Axioms: towards a theory of service production, Collaborator, Proceedings of the 2008 Industrial Engineering Research Conference, Vancouver, Canada 2008
  • Towards a Theory of Service Production, Collaborator, Frontiers in Service Conference 2008
  • How the Environment Influences Success: Using Data mining and Systems Thinking in Service Network Reengineering, Industrial Engineering Research Conference, IIE Annual Conference and Exposition, Orlando, Fl 2006
  • Designing Quality and Performance Improvement in Large Service Organizations: A DEA Case Study, 2003 IIE Solutions, Industrial Engineering Annual Conference, Portland, Oregon 2003
  • Service Quality, Efficiency and Effectiveness. Measuring Performance in the Nonprofit Sector: A Four-Stage DEA, Industrial Engineering Research Conference, Portland, Oregon 2003

Contact

full name

• K. Pasupathy