selected publications
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academic article
- Modeling social services performance: a four-stage DEA approach to evaluate fundraising efficiency, capacity building, service quality, and effectiveness in the nonprofit sector. Annals of Operations Research. 221:285-307. 2014
- A Conceptual Framework to Evaluate Performance of Nonprofit Social Service Organizations. International Journal of Technology Management. 37:147-161. 2007
- Large Scale data envelopment analysis (DEA) implementation: a strategic performance management approach. Journal of the Operational Research Society. 1-15. 2007
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conference paper
- Large Scale DEA Implementation: a case study in social services. Proceedings of the 8th European Workshop of Productivity and Efficiency Analysis, Oviedo, Spain. 2003
- Expansion of a Fuzzy Clustering Strategy for Multivariate Regression Analysis of Efficiency Performance. Proceedings of the 4th International Conference on Statistical Data Analysis Based on the L1-Norm and Related Methods, Neuchatel, Switzerland. 2002
- A Methodology to Evaluate Outcome Performance in Social Services and Government Agencies. Proceedings of 55th Annual Quality Congress of the American Society for Quality. 2001
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patent